How Human-Centered Design is transforming Government

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About this talk

Now more than ever, we need to bring imagination, creativity, cross-sector collaboration, and strategic thinking to solve systemic social challenges - and radically improve how American citizens experience government services. This talk will showcase examples of how human-centered design, creative partnerships, and customer experience initiatives are catalyzing scalable change across government - and provoke us to think about how we might inspire a public service movement.

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